Welcome to Noble Heels, where elegance meets comfort. Below, we’ve answered some common questions to ensure your experience with us is as seamless and delightful as our footwear. Should you need further assistance, feel free to contact our customer service team.
Product Information
What types of shoes does Noble Heels offer?
We specialize in a curated collection of women’s footwear designed for both style and comfort. Our menu includes Flats, Heels & Pumps, Sandals, Slippers, and Sneakers & Athletic Shoes—each crafted to elevate your wardrobe with refined elegance.
Are Noble Heels products designed for comfort?
Absolutely. Every pair is comfort-engineered, blending sophisticated design with support to ensure you feel confident and at ease with every step.
Do you offer wide or narrow sizes?
Currently, we focus on standard sizing to maintain our quality standards. Please refer to our size guide (linked on product pages) for the best fit. If you have specific concerns, reach out to us for personalized advice.
Orders & Accounts
How do I place an order?
Simply browse our collection, select your favorite styles, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. No account is required, but creating one can speed up future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to make changes, contact us immediately at [email protected], and we’ll do our best to assist—though we cannot guarantee modifications once processing has begun.
How do I reset my account password?
Visit the login page and click “Forgot Password.” Follow the instructions sent to your email to reset it securely.
Shipping & Delivery
Where does Noble Heels ship?
We serve fashion-forward women globally, excluding Asia and select remote areas. During checkout, enter your address to confirm availability.
What shipping options are available?
We offer two reliable methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered within 10-15 business days after dispatch. Includes tracking.
– Free Shipping: For orders over $50, shipped via EMS within 15-25 business days after dispatch. Also includes tracking.
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered within 10-15 business days after dispatch. Includes tracking.
– Free Shipping: For orders over $50, shipped via EMS within 15-25 business days after dispatch. Also includes tracking.
How long does order processing take?
Orders are processed within 1-2 business days at our headquarters in Pocahontas, US, where we meticulously inspect and package each pair.
Will I receive tracking information?
Yes, once your order is dispatched, we’ll email you tracking details so you can follow its journey to your doorstep.
Are there any customs fees for international orders?
Delivery times may vary slightly due to customs processing. While we handle all necessary documentation, any applicable customs fees or taxes are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We offer a generous 15-day return policy from the date of receipt. If your shoes don’t fit or meet your expectations, you may return them for a refund or exchange, provided they are in unworn condition with original packaging.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return authorization if applicable.
Are return shipping costs covered?
Return shipping fees are the customer’s responsibility, unless the return is due to a defect or error on our part.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient transactions.
Is my payment information secure?
Yes. We use advanced encryption and trusted payment gateways to ensure your data is protected. We never store your full payment details on our servers.
Can I use multiple payment methods for one order?
Currently, we only accept one payment method per order. For split payments, consider using PayPal or a credit card that allows combined funding sources.
Contact & Support
How can I contact customer service?
For any questions or support, email us at [email protected]. Our team is dedicated to providing exceptional assistance and ensuring your Noble Heels experience is flawless.
Thank you for choosing Noble Heels—where every step reflects comfort, confidence, and timeless elegance.